Shipping Policy

Shipping Policy for Pool Goods

Effective Date: 5/19/2023

Thank you for choosing Pool Goods for all your pool supply needs. We are committed to providing you with a seamless shopping experience, including reliable and timely shipping of your orders. Please take a moment to review our shipping policy to understand the terms and conditions that govern the delivery of your purchases.

    1. Order Processing: a. Once you place an order with Pool Goods, we will process it within 1-2 business days, excluding weekends and public holidays. b. Orders received after 4:00 PM EST will be processed the following business day. c. Please ensure that your shipping address is accurate and complete. We are not responsible for delays or additional charges due to incorrect or incomplete shipping information.

    2. Shipping Methods and Delivery Timeframes: a. We offer various shipping methods to accommodate your needs, including standard and expedited shipping. The available options will be presented during the checkout process. b. The delivery timeframes provided are estimated and may vary depending on your location, product availability, and the shipping method selected. c. Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

    3. Shipping Rates: a. Shipping rates are calculated based on the weight, dimensions, destination, and shipping method chosen for your order. b. During the checkout process, you will be provided with the available shipping options and the corresponding rates. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.

    4. Free Shipping: a. We may offer free shipping promotions from time to time, subject to certain terms and conditions. b. The eligibility criteria for free shipping, such as minimum order value or specific product categories, will be clearly stated in the promotion details. c. Free shipping is typically offered for standard shipping within the designated areas.

    5. Shipment Tracking: a. Once your order is shipped, you will receive a tracking number via email. b. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website. c. Please allow up to 24 hours for the tracking information to be updated.

    6. Order Modifications and Cancellations: a. Once your order is placed, it enters the processing phase, and modifications or cancellations may not be possible. b. If you need to make changes or cancel your order, please contact our customer support team as soon as possible, and we will do our best to assist you.

    7. Lost or Damaged Shipments: a. In the unfortunate event that your shipment is lost or damaged during transit, please notify us immediately. b. We will work with the shipping carrier to investigate the issue and initiate any necessary claims. c. Pool Goods is not liable for any lost or damaged shipments; however, we will make every effort to assist you in resolving the matter.

    8. International Shipping: a. We offer international shipping to select destinations, subject to applicable laws and regulations. b. International shipments may be subject to customs duties, taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer. c. Please note that international shipping timeframes may vary significantly due to customs clearance processes.

    9. Delivery Issues and Non-Deliverable Orders: a. If you experience any issues with the delivery of your order, such as non-delivery or delivery to the wrong address, please contact our customer support team, and we will assist you in resolving the problem. b. In the event that an order is deemed undeliverable due to incorrect address information provided by the customer or refusal of delivery, the customer will be responsible for any additional shipping fees incurred for reshipment or return of the package.

    10. Holiday Shipping: a. During peak holiday seasons, such as Christmas or New Year, shipping carriers may experience high volumes, which can result in delays. Please allow for additional time for your order to be delivered during these periods.

    11. Shipping Restrictions: a. Some products may have specific shipping restrictions due to their size, weight, or nature. These restrictions will be clearly indicated on the product page. b. It is the customer's responsibility to ensure compliance with any applicable local laws and regulations regarding the purchase and importation of restricted products.

    12. Contact Us: If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team via email at We are here to help!

    13. Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website.